Terms and conditions

General conditions
By placing an order on the Promo Flash website, you agree to be bound by the following terms and conditions. By registering online and subsequently making one or more orders, you accept all the terms and conditions of this agreement that legally binds you by contract with Promo Flash for all requests for printing services, and you will be alone. responsible for the payment in its entirety as stated in this agreement. If you do not agree to these Terms and Conditions, do not browse any part of this site.

Budget forecasts and estimates
Quotes are valid for 30 days. A quote that has not been accepted within 30 days may be subject to changes.

Payment terms
All orders must be prepaid for time to complete. Promo Flash doesn’t do credit.
I accept the fact that the credit card I used is used to prepay the orders I made on the Promo Flash website.
Because each project is custom-made for its owner, it cannot be reused or resold. From the moment the project went into production, ALL SALES ARE FINALS. In the event of a disagreement or back-billing, the customer is liable for the costs spent by Promo Flash.

Right to refuse
Promo Flash reserves the right, at its sole discretion, to refuse to print anything it deems abusive or known to be illegal. We are not responsible for damages resulting from involuntary violation of copyright laws or the unlawful use of trade names or slogans. The client guarantees the legality of all projects submitted to Promo Flash for printing and/or publication.

Accuracy of quotes
Quotes are based on the accuracy of the information provided. Promo Flash can re-evaluate a project’s quote at the time of submission if it does not match the information on which the original quote was based. Orders placed on the Promo Flash website are, to the customer’s knowledge, correct and there are no conditions or agreements regarding the order that are not written or attached to this order.

Changes and/or corrections
You can’t change your model after you send it. If you need to make corrections to your order, you must contact us in order to cancel the order as soon as possible. Then you will have to return the final model by making a new order with us.

Responsibility
The liability of Promo Flash is limited to the sale price agreed with the customer, and this, for any defective goods, and must not include any special damages, consecutive, indirect or similar, including, and not limited to, the loss of Profits. Promo Flash ensures that every product manufactured by that entity complies with industry standards for that product and is free of any material manufacturing defects.

Images of electronic manuscripts
It is the client’s sole responsibility to keep a copy of the original files, models and slides. Promo Flash is not responsible for accidental loss and/or damage to customer support or errors on mock-ups sent by the customer. Until Promo Flash can evaluate the digital input, no action or promise will be made about our ability to work with projects sent in digital format and no responsibility is incurred for the issues that could occur. Any additional translation, modification or programming required to use the files sent by the client will be billed at the current rate. Promo Flash doesn’t keep your project for longer than it takes to produce the final product.

Compensation
The customer states that he has the legal right to produce all the printing documents ordered from Promo Flash. In the event that a charge, claim or complaint, arbitration, action or procedure (collectively referred to as “Claim”) is filed, or brought, against Promo Flash, based on the alleged unlawful acts of the clients, relating to those acts or from the latter, or alleging that the printing made or the product manufactured by Promo Flash ordered by the customer: (a.) infringes a copyright, patent or other property rights of any person; or (b.) contains defamatory, slanderous, scandalous or obscene material, the customer must compensate and exonerate Promo Flash of liability against any loss, damage, cost and costs resulting from or related to the claim, including, and without Limit it; (1.) defending Promo Flash against such a Claim (2.) by paying for any judgment or decision against the customer, and (3.) by repaying Promo Flash for all legal costs and expenses incurred in response.

Manufacturing warranty
If an order does not meet generally accepted standards, we will redraw the order, or refund the customer at our discretion.

Inkjet tests
Inkjet and laser prints are known to be of better quality than offset printing. There is no guarantee that the project you completed will be the same as the one printed. This is due to results varying depending on the different printing devices, including inkjet printers, continuous-tone detering devices and film proofs. No refund or credit will be given for an already printed order that does not match your inkjet test.

Litigation and Competent Jurisdiction
For legal reasons, the jurisdiction for any litigation will be Montreal, Quebec, Canada.

Shipping and delivery
Delivery costs for our impressions and supplies from Promo Flash are not included in the quotes, unless indicated. Promo Flash cannot be held responsible for delays and/or damage caused during transportation by a delivery company (Canada Post, Fedex, et al.). A notification of the completed project is sent to the customer as soon as the carrier picks up the package at the shipping point. We are not responsible for any delays or damage when your order has left our facility. F.A.B: Montreal, Quebec Canada

Claims
Claims for defects, damage or missing items must be submitted by the customer in writing no later than 5 calendar days after delivery. If no claim is submitted, Promo Flash and the client will hear that the project sent has been accepted. In accepting the project, the client acknowledges that the execution by Promo Flash has fully satisfied all the general conditions and specifications.

Changes to our policy
Promo Flash can change, modify, add or delete elements of this policy at any time. All changes will take effect immediately after they are published, unless you are informed otherwise. The last change to this policy took place on May 20, 2019.